Keller Postman UK

"We have been working with DITO for almost 2 years, during which time our requirements have changed numerous times and we have always found them to be flexible and accommodating. As an organisation they are solutions orientated and have provided invaluable support. Their administration team has processed almost 200,000 documents and the call handling team have improved our call answering rate significantly meaning that 95% of inbound calls answered and actioned within 24 hours. Client contact is a key part of our business and the team have carried out almost half a million outbound call engagements. Quality is essential and this is a key part of their internal processes. Average quality check score standards around 90% which is impressive. Their ability to provide granular management information regarding performance and particularly around client contact is also very useful."

Goodwin Barrett

"Having worked with previous outsourcers with limited success we started working with DITO with some trepidation. We needn’t have worried. Having senior management available to us in the UK and South Africa was a huge point of difference, that we found a game changer. It took us maybe 3 to 4 months to settle into a rhythm but our expectations were managed well. We have grown the team now 4 times and are delighted to see the sales teams reaching targets monthly, as well as the admin work passed across reducing costs and helping to improve efficiencies too. We are looking forward to developing the relationship further in the coming months and years and are now actively looking for other products to expand into, to take advantage of the working relationship we have built."

Gladstone Brookes

Gladstone Brookes LTD, Cheshire, UK

Their quality of service is 10/10

"If you're looking for assistance in reducing your overhead while keeping up quality and control, then I would look no further.
DITO provide the full package with a brilliant management team and fantastic oversight to the work they are carrying out for you.
The team are always eager to learn and start new projects and their enthusiasm is really infectious."

Financial Protection Ltd

"Outsourcing has really helped us improve our efficiencies. The management team supported us during the transition to outsourcing and ensured our DNA was embedded within our teams, and their staff recruitment process worked well for us. "